FAQ

What hours will the Zoo be open this weekend?

The Zoo is open from 10 a.m. to 4 p.m. November - March.
Please note: The Zoo will be closed on Thanksgiving, Christmas Day and New Year's Day.

How much does it cost for my family to visit?

General admission tickets for non-members is $16.95 for adults, $14.95 for seniors (age 62 and over) and $12.95 for children (ages 2 – 11). Tickets are not required for children under two. See the Zoo's pricing.

How much does parking cost?

Parking is FREE.

What if it rains on the date I choose?

The Zoo is open rain or shine.

Does the Zoo provide internal transportation?

Tram service is offered to the Primate, Cat & Aquatics building on select days.

What events are coming up at the Zoo?

View the Zoo's Upcoming Events.

How much does it cost to bring my group to the Zoo?

The Zoo has group discounts for any group of 20 or more with advance reservations, or, to schedule a visit, call group reservations direct at 216-635-3304. Walk-up groups will not be eligible for this discount. 20 or more.

Can I buy tickets to The RainForest and Zoo separately?

No, one ticket includes The RainForest and the Zoo.

How long does it take to see the Zoo?

It depends on how many people you have with you, how fast you walk, etc. Allow 2-4 hours to enjoy the Zoo and at least an hour and a half to experience The RainForest.

Can I get a membership to the Zoo?

Of course! Membership includes unlimited admission to the Zoo and The RainForest for a full year. Members also receive a subscription to Z Magazine, discounts on select Zoo events and activities, and additional benefits. For more information about membership and to become a member online, please visit the Cleveland Zoological Society’s website here.

Do I get in for free if I am a member of another zoo?

Learn more about the reciprocal zoo program here.

Does the Zoo offer a military discount?

The Zoo offers military personnel/veterans and their family members $10 admission every day with photo ID. Limit of six discounted admission tickets per military discount. The Military discount is only for daytime General Admission tickets, it does not include any zoo special events. Other discounts can not be combined.

Where can I find directions to the Zoo?

Please see the Hours and Directions page.

Are masks required for guests?

Cleveland Metroparks is continuing to follow guidance from CDC and the State of Ohio for precautions against COVID-19. Effective June 2, guests are no longer required to wear facial coverings when visiting Cleveland Metroparks and Cleveland Metroparks Zoo. We strongly recommend that guests who are unvaccinated continue to wear facial coverings in Cleveland Metroparks' indoor locations and practice social distancing. Guests should not visit Cleveland Metroparks if they are exhibiting any symptoms of COVID-19.

Is The RainForest Open?

The RainForest at Cleveland Metroparks Zoo is open. Following recommended COVID-19 health and safety guidelines, building capacity will be reduced and guests will follow a one-way directional flow through the two-story habitat. Floor decals will reinforce social distancing guidelines, elevators will be limited to one family group at a time and restrooms will be available.

Are any areas of the Zoo closed?

All areas of the Zoo are currently open, although some areas and attractions may experience temporary closures due to staffing restrictions.

Can I take photos of the animals?

We allow photographs of all animals and exhibits from public viewing areas unless otherwise noted. If you are from a media outlet, we ask that you set up the photo shoot in advance. Call 216-661-6500 and ask for Marketing & PR or e-mail zooinfo@clevelandmetroparks.com. We do not allow umbrella type flashes or external lighting set ups unless special arrangements are made in advance.

Where can I find information on fundraising events like Twilight at the Zoo?

The Cleveland Zoological Society, the philanthropic partner of Cleveland Metroparks Zoo, host several fundraising events each year - Twilight at the Zoo, Tails + Cocktails and more! For a list of events, please visit the Zoo Society's website here.

Help - my pet is sick! What should I do?

Cleveland Metroparks Zoo shares your concern for the best care for animals; however, you may need to take your pet to a vet. Please check the yellow pages under Veterinarians to find the vet that's right for your pet.

Can I bring my pet to the Zoo?

No. For the safety of your pet and our animal collection, only ADA approved service animals will be admitted to the Zoo. Please do not bring your pet as we do not have a kennel. Please see our service animal guidelines on our Policies and Procedures page.

Can I rent a wheelchair at the Zoo?

See the rentals information on the guest services page.

Can I bring my own food and drinks?

Yes, outside food and drinks are permitted except for glass products and alcohol.

Where can I find the Zoo map?

Download the Zoo map here.

Can you help me identify this strange animal I saw/found?

You may wish to contact the Cleveland Metroparks Nature Center closest to you and talk to a naturalist.

I am working on a class project - how much does a zoo cost?

You will find that every zoo is different - size, how many animals, what type of animal, what price they choose to charge at the gate (if they charge admission), if they are supported by taxes or a non-profit society, or both... The list is endless and again, every zoo is different.

How can I sign up for an internship with the zoo?

Cleveland Metroparks Zoo does not currently offer internship opportunities to students. We do offer a variety of positions of seasonal employment which you can find listed on the Cleveland Metroparks website here: Find Jobs. Often, seasonal positions are available in the summer and are usually filled by the end of the previous year.

Additionally, our education division offers a one-on-one Keeper for the Day experience. Find out more here.

FAQ