Guest Services

All areas of Cleveland Metroparks Zoo are wheelchair accessible. The Zoo gift shop in the Welcome Plaza has the following items available for rent:

• Double Stroller: $12
• Wagon: $15
• *Electric Wheelchair: $30 weather-permitting
• *Push Wheelchair: (not an adult stroller) $12 
• *ScooterPals: $5 activation fee + $0.35 per minute weather-permitting

*Wheelchairs can be reserved in advance. To reserve a wheelchair, call the Zoo gift shop at 216.661.7603. Please note: ECVs cannot be rented in thunderstorms, rain or snow and is a single-person device only.  ECV operators must be 18 years of age or older with a valid ID and credit card in their name. ScooterPals operators must be 18 years of age or older, riders must be at least 24" tall with no more than 2 people per unit (1 driver and 1 rider).  Service animals are not permitted to sit in the basket of rented ECVs.

 

Journey in an open-air tram car, which provides an informative commentary that introduces the animals and exhibits along the tram route.  It’s a convenient and comfortable way to ensure you cover the greatest ground during your visit and it’s FREE.

• In Park tram service operates between 11 a.m. until closing, weather dependent
• Travel from African Elephant Crossing directly to the Primate, Cat and Aquatics Building and back
• Times of operation are subject to change 
• Trams accommodate strollers and wagons that are empty and folded
• Trams are wheelchair accessible
• Manual or powered wheelchairs will be loaded using the ramp and must be properly secured using a 4-point restrain system.  In addition, the rider must be secured in the wheelchair using a seatbelt.  
• Wait time for a tram is approximately 20 minutes.  During heavy visitation periods, the wait may be longer.

Guests must remain seated and keep arms and legs in the tram at all times.  We ask that if you have a small child with you, please hold onto them in case the tram is forced into an unexpected stop. For the comfort of all of our guests, there is no eating, drinking or smoking on the trams. While we recommend wearing face coverings, guests are not required to wear them while riding the Tram.

Please contact us at 216.661.6500 for information about daily tram service and routes or for any special accommodations needed.

Family/all-gender restrooms are also available at the Zoo. Click here to learn more about family restroom locations and amenities.

Cleveland Metroparks Zoo welcomes nursing mothers. Visit the Zoo Accessibility page to learn more about private nursing mother rooms.

Visit the Zoo Accessibility page to learn more.

Cleveland Metroparks Zoo is dedicated to providing a positive and inclusive guest experience. Click here to learn more about Zoo accessibility and what to expect during your zoo visit including what to know if you are traveling with a trained service animal.  Guests requesting accommodations may call Guest Services at 216.635.6500 or email [email protected] 72 hours prior to their visit.