Since March of 2019, Cleveland Metroparks Zoo has been Sensory Inclusive Certified by KultureCity. This venue is certified as a trained and trusted advocate for those with sensory needs. Cleveland Metroparks Zoo has partnered with KultureCity to promote an accommodating and positive experience for guests with sensory issues.
Sensory bags are complementary and can be loaned out to guests as they enter the Zoo from the Guest Resource Center. Bags must be returned at the conclusion of the Zoo visit.
Each sensory bag includes: fidget toys, noise cancelling headphones, sunglasses, visual communication supports (Double sided card. One side is a feelings thermometer, with pictures to represent emotions. The other side is a requesting card, with pictures to represent things an individual might need if they are escalated such as a break, a snack, etc.,) and a KultureCity VIP lanyard.
(areas that might be quieter/secluded)
- Walkway to Rosebrough Tiger Passage (pathway between the Sarah Allison Steffee Center for Zoological Medicine and the tiger habitat)
- Wilderness Trek (near reindeer habitat)
- Deckwalk (middle of deck)
- Deckwalk at the top
- Walkway to The RainForest
- Outdoor eating area of The RainForest
(areas that might be loud)
Download the Accessible Accommodations Map
- Circle of Wildlife Carousel
- Boomerang Train (train ride around Australian Adventure)
- Yagga Tree slide (in Australian Adventure)
- Entrance of The RainForest
- First floor entrance of The RainForest (waterfall, gift shop and Amazon Cafe)
- Second floor of The RainForest
- Primate, Cat & Aquatics building
- Main Food Court
- The Ben Gogolick Giraffe Encounter deck
Cleveland Metroparks Zoo does not currently have a designated quiet room, however, guests can inquire at the Guest Resource Center for special accommodations. On occasion, the Nursing Room located near the front of the Zoo can be used.