FAQs

How do I reserve a picnic area?

Call Special Events & Experiences at 216.635.3304 for a reservation or more information Monday through Friday, 8:30 a.m. to 4:30 p.m.

What is the address of the picnic area or how do I get there?

Picnic areas do not have addresses because they are not official mail stops.

At the non-reserved picnic areas, is it first-come, first-serve?

Our picnic areas are a shared-use area, if someone is holding a shelter and not using it, but someone else wants to use the shelter, we ask that you share the shelter with the other park visitors. They are not first-come first-serve. Picnic areas open at 6:00 a.m.

A tree has fallen in my yard and my property is in the park, whom do I call?

Call Park Administration at 216.635.3200 and receptionist will give you the phone number for the park manager in your area and they will determine if tree is located on park property or the property owner's.

How do I subscribe to the Emerald Necklace Magazine?

Click here to subscribe to the Emerald Necklace.

What time do the reservations open and close?

Parks are open from 6 a.m. - 11 p.m.

I'd like to get married in the park — to whom do I speak?

You may call Special Events & Experiences and you will be directed to our reservation department. Call 216.635.3200.

I have an injured animal in my yard, I found a baby fawn, I found a dead bird, I have raccoons in my attic, there are skunks under my porch. Whom do I call?

For any problem animal, check with your city for "animal control." If you have a concern regarding an injured animal, please call the  Lake Erie Nature & Science Center in Bay Village at 440.871.2900. Or general questions regarding wildlife, please call any of our nature centers or the Ohio Division of Wildlife.

Are there any job openings in the park or the zoo?

You may call our job hot line at 216.635.3211 or click here for updates on full-time, part-time, or seasonal positions.

How do I reach a park manager, your executive director, a ranger, Special Events & Experiences, a nature center, zoo?

I’d like to volunteer for Cleveland Metroparks, who should I call?

To become a Cleveland Metroparks volunteer, please visit clevelandmetroparks.com/volunteer to register for a volunteer information session.