FAQ
What is the youngest age for a tour participant?
Minimum age is 5 years old to participate. All minors must have a chaperone.
How many people fit on the tour?
The capacity for the summer and early fall tours is six (6) guests from the same household with a minimum group size of two (2). Winter tour capacity is reduced to four (4) guests.
How do I book a behind the scenes tour?
Book online
at least seven (7) days prior to the day of your visit to reserve spaces.
What should I wear?
Closed toed shoes are required due to the nature of the experience of going behind the scenes in animal areas. Weather appropriate, casual clothing is recommended.
After I purchase my tour, do I need to do anything before I arrive?
Please email a completed, signed copy of the
Inside Tracks Waiver Packet for each member of your group to
programregistration@clevelandmetroparks.com. Not having your completed waiver forms on file before your arrival will delay the start of your tour.
When and where should I arrive for the tour?
Guests should arrive at the reception desk in the Reinberger Education Building (the brick building to the left of the Main Entrance to the Zoo) at the designated tour time - 9:30 a.m.
Does the tour price include admission to Cleveland Metroparks Zoo?
Yes, but only
after the tour has concluded. Zoo members can use their Cleveland Zoological Society membership pass to gain entry to the Zoo. A separate entrance ticket is not required.
Are facial coverings required?
Facial coverings are required for anyone over the age of six (6).
Will the tour still happen if it is raining or snowing?
The Inside Tracks tour will occur rain or shine. In cases of inclement weather, an enclosed cart or vehicle will be used.