FAQ
What is the youngest age for a tour participant?
Minimum age is 5 years old to participate, no exceptions. All minors must have a chaperone.
How do I book a behind the scenes tour?
Book online
at least seven (7) days prior to the day of your visit to reserve spaces.
What should I wear?
Closed toed shoes are required due to the nature of the experience of going behind the scenes in animal areas. Weather appropriate, casual clothing is recommended.
After I purchase my tour, do I need to do anything before I arrive?
Please email a completed, signed copy of the
Inside Tracks Waiver Packet for each member of your group to
programregistration@clevelandmetroparks.com. Not having your completed waiver forms on file before your arrival will delay the start of your tour.
When and where should I arrive for the tour?
Guests should arrive at the Zoo's Guest Resource Center, located just inside the Main Entrance to the left across from the Gift Shop, at the designated tour time - 9:30 a.m.
Does the tour price include admission to Cleveland Metroparks Zoo?
Yes, but only
after the tour has concluded. Zoo members can use their Cleveland Zoological Society membership pass to gain entry to the Zoo. A separate entrance ticket is not required.
Are facial coverings required?
Cleveland Metroparks is continuing to follow guidance from CDC and the State of Ohio for precautions against COVID-19. Based on new guidelines, guests will not be required to wear facial coverings when visiting Cleveland Metroparks and Cleveland Metroparks Zoo. We strongly recommend that all guests continue to wear facial coverings in Cleveland Metroparks' indoor locations and practice social distancing. Guests should not visit Cleveland Metroparks if they are exhibiting any symptoms of COVID-19.
Will the tour still happen if it is raining or snowing?
The Inside Tracks tour will occur rain or shine. In cases of inclement weather, an enclosed cart or vehicle will be used.
How do I redeem the ride voucher?
Each participant will receive one (1) voucher to experience the Circle of Wildlife Carousel OR Eagle Zip Adventure at the end of the tour, weather permitting. Vouchers should be redeemed at the Circle of Wildlife Carousel ticket booth and will be valid for one year from the month the program took place.