Commendations
The Cleveland Metroparks Police Department expects a very high level of professional conduct from all employees; however, members of the department frequently perform their duties in a manner exceeding even the highest standards of the department. A citizen's commendation of such performance provides genuine recognition to those who have brought honor to themselves and the department.
Officers face many difficult challenges within the scope of their duties. Accordingly, receiving thanks from members of the community certainly would be meaningful and appreciated by the individual officer, his or her peers, and the command staff.
Written commendations can be submitted by mail, internet, or in-person at the lobby of the police department. To commend the actions of an officer by phone, please contact the police department at 440-331-5530 and ask for the Officer-in-Charge.
Complaints
Cleveland Metroparks has an excellent Police Department. Each employee is talented and well trained. In order to maintain our high standards, we appreciate feedback from the citizens we serve. At times, we fail to live up to an individual's expectations because of misunderstandings about the police function, authority or limitations. Sometimes, mistakes are made. Please bring your concerns, trivial or serious, to our attention. This allows us to be aware of public needs and makes us more responsive to our citizens.
The following is the procedure to bring these problems to the attention of the Police Department:
1. Contact the Police Department and ask to speak to the Officer-in-Charge. Complaints can be received either in person, by phone, or by mail. If you choose to make your complaint over the phone, the Officer-in-Charge will still ask you to write and drop off, or mail in, your own written statement. Although this is not required in order to file a complaint, we ask all persons making complaints to have their statement written out so we do not make a mistake in their interpretation.
2. You can also make your complaint anonymously by phone or mail, although this is not recommended. If you choose to file your complaint anonymously, we will be unable to confirm its receipt, and the Chief of Police will be unable to give you a disposition after our investigation is completed. Also, we will not be able to clear up any misunderstandings during our investigation.
3. After your complaint is received by the Police Department, it will be reviewed by the Chief of Police and assigned to a supervisor for investigation.
4. When the investigation is complete, you will receive a letter from the Chief of Police informing you of the findings and outcome of the investigation.