We look forward to seeing you at Trick-or-Treat Fest presented by Citizens! See below for important information to know before you go. Make sure to note your scheduled trick-or-treat timeslot for Trick-or-Treat Way in advance so you don’t miss your entry. The earliest entry option into the event is 10:00 a.m. and the last entry timeslot is 2:30 p.m. Access is valid for one trip through the event area. Guests cannot re-enter Trick-or-Treat Way.
Your Trick-or-Treat Fest ticket also includes general admission to the Zoo and you are welcome to experience the rest of the Zoo before, during or after the event during general admission hours of 10:00 a.m. to 5:00 p.m.
Safety Precautions in Place
Guests will not be required to wear facial coverings when visiting Cleveland Metroparks Zoo. We strongly recommend that guests who are unvaccinated continue to wear facial coverings in indoor locations and practice social distancing. Guests should not visit Cleveland Metroparks Zoo if they are exhibiting any symptoms of COVID-19.
Capacity to the Zoo and Trick-or-Treat Fest area is limited. Guests are encouraged to buy tickets in advance.
Remember to take advantage of additional sanitizing stations on Zoo grounds and wash hands frequently.
Plan ahead!
Trick-or-Treat Fest runs from 10:00 a.m. to 3:00 p.m. on Fridays, Saturdays and Sundays in October from October 7- October 30 as a special event run in tandem with general daytime admission at the Zoo. Daytime visitors without Trick-or-Treat Fest tickets will not have access to the event area and activities.
Guests with Trick-or-Treat Fest tickets can participate in a variety of activities as part of the experience such as:
- Timed entry into Trick-or-Treat Way, presented by Wayside Furniture, featuring more than a dozen candy stations
- Meet-and-greets with costumed characters
- Exclusive access to a Monster Mash Dance Party at the Zoo’s Amphitheater presented by CrossCountry Mortgage
- General admission to the Zoo to enjoy before or after the timed entry into the event area
- Unlimited rides on the Circle of Wildlife Carousel, courtesy of MetroHealth
- Unlimited rides on the Pumpkin Express in Australian Adventure courtesy of Meijer
- Unlimited entries into the 4-D Theater (runtime:15 min)
Additional Frequently Asked Questions:
What is admission to the event?
The discounted cost for Zoo members is $9.95 and $19.95 for non-members. Tickets can be purchased same-day at the Box Office.
What if I bought a ticket but I haven’t gotten it yet?
Guests will receive eTickets within one hour of an online purchase. If they do not, guests should check their Spam/Clutter/Junk folders. Email providers may flag such purchases with pdf attachments as spam by mistake. Guests that still cannot locate their purchase in their email can call the Zoo at 216-635-3391 to have their tickets resent. Guests can also check in at the Box Office upon arrival to have hard-copy tickets printed.
How do members get their discounted tickets?
Members must log-in on the Cleveland Metroparks Zoo website with both their permanent member number and the last name of the primary member or their web credentials (user name and password for the Zoo’s ticket site) when they purchase tickets in order for the reduced price to appear in their shopping cart. Members that have recently purchased a new membership or renewed an existing membership will experience a delay when trying to immediately use their membership for discounted purchases.
Are there discounts for children?
Children under 2 enter the Zoo and Trick-Or-Treat Fest for free. Ages 2 and up require a ticket.
Should we bring our own candy bags?
Yes, we encourage participants to bring their own reusable bags to collect candy in. The first 800 guests each day will receive a complimentary trick-or-treat bag courtesy of Meijer.
Will you have treats for kids that are allergic and/or cannot have candy?
Yes, Trick or Treat Way will have a variety of treats for guests with individual needs.
What if I miss my time for Trick or Treat Way?
Alert Zoo staff upon arrival and they will provide you entry into the soonest available timeslot.
Can I get into the Trick-or-Treat area early if I come to the Zoo early?
Entrance into Trick or Treat Way will be limited for social distancing and guests will only be permitted entry during their timeslot.
Can I change my trick-or-treating timeslot?
Timeslots are scheduled to allow for social distancing for all Trick-or-Treat Fest attendees. If you would like to change your timeslot, you can alert Zoo Staff upon arrival to see if an alternative timeslot is available.
Will there be alcohol at the event?
Yes, alcohol will be available for purchase.
Will the event occur if it rains?
Yes, this is a rain or shine event. No rainchecks are available.
Do guests dress up in costume? Is it family friendly?
Yes, Trick-or-Treat Fest is a family-friendly event. Guests are encouraged to wear fun (not scary) costumes.
Is parking free?
Yes, parking is always free at Cleveland Metroparks Zoo.
Can I purchase member discounted tickets for my non-member friends?
Only members receive the membership discount on tickets. Guests will be asked to show their membership ID at the Zoo upon entry. If a guest has a member ticket but is not a member, they can contact the Zoo Box Office to change their ticket at 216-661-6500 – extension 3300.
Who can I contact with general questions about this event?
You may contact us at 216-635-3391.
Can I rent a stroller during Trick-Or-Treat Fest?
Yes, our rentals are located in the Welcome Plaza on the right side under the orange awning. We have single and double strollers available to rent. Single strollers are $8 plus tax and double strollers are $10 plus tax. You must show a valid photo ID. You can place a reservation for a stroller by calling the Gift Shop at 216-661-7603.
Can I rent a wheelchair or electric scooter during Trick-Or-Treat Fest?
Yes, our rentals are located in the Welcome Plaza on the right side under the orange awning of the main Gift Shop. We have push wheelchairs and electric scooters available to rent. We
highly suggest that guests reserve wheelchairs and electric scooters in advance. You can place a reservation for a scooter or wheelchair by calling the Gift Shop at 216-661-7603.
Pricing:
- Push Wheelchair: $12 plus tax ($10 deposit and photo ID required)
- Electric Scooter: $25 plus tax ($25 deposit and photo ID required)
Is my service animal permitted to attend the event with me?
Service animals are not permitted in restricted areas of the Zoo such as the Wallaby Walkabout and Contact Yard in Australian Adventure. While Trick-or-Treat Way occurs in these locations, if you have a service animal please notify Zoo staff and we will assist you. Guests with service animals will be advised upon entry of all restricted areas that a service animal is not permitted during a Zoo visit.