Due to a high-volume of calls on registration days, we encourage you to register online. Voice mails will be returned in the order they arrive. If registering by phone, staff can assist you with up to two bookings per call.
Zoo Bus for the school year is available for registration online on August 1 for users with an established username and password with this new system.
User account information (user name / password) can be verified yourself online using the “Lost User Name/ Password” link within the registration pages. You will not be able to register for this program without a valid user name and password. If you need your user name linked to your school or organization for eligible discount rates on programs, please call our office at 216-635-3391 after you have successfully created an account. To create a new user name, click the green register button above, select a date, and on the next screen where it asks for an existing user name and password – click “New Registration”. Follow the prompts asking for personal contact information.
Zoo Bus is $10 per bus to reserve; payment via Visa, MC, or Discover is required at the time of your reservation in order to hold your bus date.
-The Zoo Bus reservation is for transportation and admission only. Groups wishing to attend an educational program during your visit must pre-register. These programs are on a first come, first served basis. Programs are available for grades 1-3 (Connections to Africa) and grades 4-6 (Vet Bags).
-Can I go the Zoo and The RainForest? Admission? Yes, The RainForest is included in your admission. All wristbands are non-exchangeable, non-refundable, and only valid on your scheduled visit date, regardless of weather.
-Last Minute Additions: All additions at the box office will be charged general admission.
-Special Needs: You must inform our office prior to your visit if you will be including special needs youth or adults so we can properly adjust your reservation. Failure to notify us prior to your scheduled visit date will disqualify you from the special needs group discounted rates.
-Capacity: the Zoo Bus has 20 bench seats that can accommodate 3 small children per seat or 2 older children/adults per seat. This means a total of 54 children and 6 required chaperones or 35 older students and 5 required chaperones. Riders must be at least 4 years old to ride the Zoo Bus. There is space to accommodate one wheelchair without removing any seats. If your group requires a second wheelchair, we will have to remove two bench seats in advance at our garage. This reduces the number of people we can fit on the bus. Please notify us in advance at 216-635-3391 if you require wheelchair accessibility. We require at least 30 riders.
-Fees, Changes, & Cancellations: the Zoo Bus is a non-refundable booking fee of $10 per bus, per day to reserve and is not transferable to another reservation; payment via Visa, MC, or Discover must be received at the time of your reservation in order to hold your bus date. If you need to change your date, headcount, or cancel please contact the Registration Office at 216-635-3391 at least TWO WEEKS in advance so that we can update our bus drivers' schedules.