FAQ
When is Tiger Tracks Available?
Tiger Tracks can be scheduled from the mid-September through mid-May on either a Friday night to Saturday Morning, or Saturday night to Sunday morning. We do reserve the right to black out certain dates to accommodate large Zoo events.
Where do we sleep for Tiger Tracks?
There are two different sleeping locations for Tiger Tracks: Wolf Wilderness Lodge located in the Zoo’s Wildlife Trek; and the Reinberger Education Center near the Zoo’s entrance.
What time do the overnight programs run?
Overnights begin promptly at 7 p.m. and end the following morning at 10 a.m. Due to safety and security reasons we cannot accommodate any participant needing to arrive or leave between the hours of 7:30 p.m. and 7:30 a.m.
What do I bring with me?
Sleeping bags and pillows are necessary. Camping mats are provided. Please be sure to pack appropriate clothing for the predicted weather (sleepwear, change of clothes, towel, wash cloth, toiletries, outdoor garments, and comfortable shoes). The program runs rain or shine. You must also bring the original signed waiver/emergency treatment release forms for each and every member of your group.
When is my roster of attendees due?
Your roster of attendees including your group's name, child or adult notation, and any medical or dietary needs must be submitted no later than eight (8) days prior to your scheduled program along with your final payment in-full.
Do I need to have a waiver/emergency treatment release form?
Waiver/emergency treatment release forms must be filled out and signed on both sides. ALL participants, children and adults, are required to have his/her own form. No one will be permitted to attend an overnight program without a completed waiver/emergency form on file. Original signed forms must be brought with you to your overnight date.
Why do I need to submit the waiver/emergency treatment release form.
We need to see that all the are completed and signed as directed by Cleveland Metroparks Legal Department. We need to know of any special dietary/medical accommodations or medical equipment usage.
Can the group visit the Zoo after their program?
Participants are welcome to stay in The RainForest and/or Zoo immediately following their program. Each participant will be given a wristband that is valid for that day only if they are remaining in the Zoo.
If we are staying in the Zoo after the program, what do we do with our gear?
One of the first morning activities is to gather your gear and load it into one of the Zoo vans to be transported to the parking lot, where you will load it into your vehicles. If you will not have vehicles available first thing in the morning, please call the registration office at 216-635-3391.
Where do I park/go to begin the program?
Parking is in the Zoo's Lion lot, which is across the road from the Zoo entrance. To begin the program you will carry your gear to the entrance of the Reinberger Education Center, which is up the sidewalk to the left of the main Zoo entrance.
What happens if my program is cancelled due to low enrollment?
You will be notified 3 weeks ahead of time if your program is in danger of not running, and you may either choose an alternative date or you will be given a refund.
Do you still run the program if the weather is bad?
Our programs run in all weather conditions. We will make adjustments to the program depending on the weather to make sure that everyone is safe. In cases of severe weather emergencies (as determined by local authorities), the group leader will be contacted within 24 hours of the program start.
Do you supply food with this program?
We offer a light evening snack, and a continental style breakfast. We ask that participants eat dinner before coming to the program.
Can I bring my own food?
You may only bring in food for medical or special dietary reasons.
Can I bring a birthday cake?
We do allow birthday cakes. Since you might be doing the program with others, we ask that you bring enough for all participants of the program.
Where do I pick up my child after the program is completed?
You can pick up your child at the main Zoo entrance after the program is completed at 10:00 a.m. The finish location of the program may not be near the main gate, so please allow time for your child to accompany his/her group leader to the main gate for pick-up as close to 10:00 a.m. as possible. If you wish to visit the Zoo with your child you may purchase admission at the box office.