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Privacy & Legal

Privacy Policy

Cleveland Metroparks respects the privacy of visitors to our website (“Website”). We provide this explanation about our online information practices to demonstrate our commitment to protect your privacy. We reserve the right to update the Privacy Policy at any time, without notice. We encourage you to visit this page periodically and review the then current terms.

This Privacy Policy discloses the current privacy practices of Cleveland Metroparks and by using the Website you signify your assent to this Privacy Policy and consent to the collection and use of this information in the manner described.

If you have any questions or concerns regarding this Privacy Policy, please contact Cleveland Metroparks’ Chief Legal & Ethics Officer, Rosalina M. Fini,

Public Records

Subject to certain statutory exceptions most documents and records maintained by the Cleveland Metroparks, including electronic data, are public records under Ohio law. Therefore, information submitted through this Website may be subject to disclosure pursuant to a public records request.

The Information We Collect

The Website will not collect personally identifiable information (such as name, address, telephone number and the like) unless you provide such information voluntarily in connection with transactions made through the Website, registration with the Website, subscription to program lists or other requests for information. You are free to provide or not to provide the requested information, but failure to provide may impede our ability to serve you, and will make it impossible to use certain features of the Website or complete transactions through it. Any personal information you provide voluntarily, including information submitted through online forms and e-mail or in completing a transaction through the Website, will be used for the purposes for which you provide information to us or as otherwise stated in this Privacy Policy. All e-mail addresses maintained by Cleveland Metroparks contain the names of people who voluntarily communicated with or requested information from us. Currently, we do not sell or rent e-mail addresses or any personally identifiable information about an individual to any governmental or commercial entities. When a user has given us his or her e-mail address for purposes of communicating with or requesting information from Cleveland Metroparks, that communication may become a part of the public record and may be subject to disclosure under applicable Ohio and Federal statute(s).

We also may collect and store personally identifiable information, such as your name, e-mail address and telephone number to respond to questions, and to process or fill orders or requests. We may use this information to provide goods and services that you request and to let you know of additional goods and services about which you might be interested. We also use this information to customize your experience using the Website.

In order to generate usage statistics to help us improve the Website, we automatically collect certain information on every visitor to the Website. However, this information does not disclose "personal identifiers" (such as name, address, telephone number, e-mail address and the like).  Each time a request is made to view a page within the Website, our Website creates a log file capturing generic user information. Examples of this type of information include the type of Internet browser or computer operating system you are using, the date and time you access the Website, the Internet protocol address of the individual computer (or proxy server) making the request, and the Internet address of the website from which you may have linked to this Website. All information collected by way of server log files is used in aggregate form only and may be analyzed for trends and statistics.

We may also retain transaction and experience information, such as information about your transactions with us, as well as information about our communications with you. Examples include your account history, requests for information, and our responses to such requests. We may match user information we collect with offline data available from other sources in order to carry out our business, to provide our goods and services, and to conduct advertising and promotions more effectively.

For product or service orders, Cleveland Metroparks may need additional information in order to process or to fulfill your order or request. Except as otherwise stated in this Privacy Policy, Cleveland Metroparks will not share your personal information with third parties without your permission, except as otherwise necessary to (i) process or fulfill your order; (ii) respond to your request or answer your inquiries; (iii) comply with any applicable law, court order or other judicial process.

Cleveland Metroparks processes and stores information you submit to complete purchases, reservations, and other transactions and uses one or more third-party payment processors to facilitate product ordering and payment. Cleveland Metroparks, as necessary, shares this information with third-party financial institutions and business partners as necessary to complete, process and fulfill your transactions, and by engaging in such transactions you agree to that sharing of your information. Cleveland Metroparks does not gather your personal information when you arrange payment through one of these processors.

In addition, we may automatically gather general statistical information about the Website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased and the like, but in doing so we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use the Website (or parts thereof) so we can improve it. We may provide this statistical information to third parties, but when we do so we do not provide personally identifying information without your permission.

As part of our service, we may use "cookies" to store and, at times, track information about you. A "cookie" is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Generally, we use cookies to (i) remind us who you are and enable us to access your account information so you do not have to re-enter it; (ii) access your transaction history when you use the Website over time and engage in additional transactions; (iii) gather statistical information about usage by registered or unregistered users; (iv) research visiting patterns, and help target advertisements based on user interests; and (v) and track progress and participation in promotions. Preference and options configurations in your browser determine if and how a cookie will be accepted. You may be able to change those configurations on your computer if you desire. Please consult your specific browser instructions to learn more about these features. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to re-enter your information more often and certain features of our Website may be unavailable.

The Way We Use and Disclose Information

We do not sell or rent personally identifiable information collected during your use of this Website without your permission.

We rely upon third parties for important elements of our operations so we will provide your non-public personal information, such as your name, address, and account information to certain third parties, such as servicers, payment processors, and financial service providers so that they can do their job. We will take appropriate steps to protect your information in these circumstances. These third parties may also have their own privacy policies but are not permitted to use the data for their own purposes.

We may also share the information we collect about you with third parties including retailers, credit card issuers and processors, banks and other financial institutions, and government agencies.

We may use your personally identifiable information to improve our marketing and promotional efforts, to statistically analyze Website usage, to improve our content and product offerings and to customize our Website's content, layout, and services.

We may use your information to deliver information to you that, in some cases, is targeted to your interests. We may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our services for you.

We may also use your e-mail address, your mailing address, and telephone number to contact you regarding administrative notices, new services and communications relevant to your use of the Website. If you do not wish to receive these communications, please contact us at

We may also use or disclose information to resolve disputes, investigate problems, or enforce our Terms of Use or purchase agreements. At times, we may review status or activity of multiple users to do so. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.


We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information.   We use third-party payment processors and/or financial service providers to process credit card transactions through our Website, the third-party payment processors and/or financial service providers comply with the Payment Card Industry Data Security Standards.

If you establish an account with us through this Website, your account information and profile will be password-protected. We recommend that you do not divulge your password to anyone. Our staff will never ask you for your password in an unsolicited telephone call or in an unsolicited e-mail. Remember to sign out of your account and close your browser window when you have finished your session. This is to help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it.

Whenever you voluntarily disclose personal information online – for example, on message boards, through e-mail or in chat areas – that information can be collected and used by others. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

How You Can Update, Correct or Delete Your Information

You can access the information that we collect online and maintain through normal updating methods. To update, correct or delete this information, you can contact Your account can be deleted or deactivated, but doing so may result in your not being able to access or receive certain services.

Children Under the Age of 13 YEARS OLD

Our Website is not intended for children and we have no way of distinguishing the age of individuals who access our Website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personally identifiable information without parental or guardian consent, the parent or guardian should contact us to remove the information.

Third Party Practices

The privacy policy of an advertiser, payment processor, or promotional service you may contact through our Website may differ from our Privacy Policy. We encourage you to read that policy before responding to an offer or dealing with a third-party.

Cleveland Metroparks Website Terms of Use

Thank you for visiting Cleveland Metroparks Website. 

By accessing, browsing or using this Website or accessing any content on this Website, you accept, without limitation or qualification, the following terms of use.


You agree that your use of the CLEVELAND METROPARKS Website and any use of any services or materials accessed on or through the Website are subject to your agreement with all of these Terms of Use and our Website Privacy Policy described above. You agree that you will comply with all local, state, federal or international laws applicable to the Website and your use of and access to the Website shall be according to this Terms of Use. 


CLEVELAND METROPARKS also reserves the right to temporarily or permanently discontinue this Website, any page, or any functionality on this Website at any time and without notice.


You should review these Terms of Use regularly as they may change at any time at our sole discretion. CLEVELAND METROPARKS may modify these Terms of Use at any time. The modified terms of use will be effective upon posting on our Website.  Your continued use of this Website following the posting of changes to the Terms of Use constitutes acceptance of those changes. Modifications will be posted on this Website and the “last updated” date at the top of this page will be revised. So that you may remain in compliance, CLEVELAND METROPARKS suggests that you review the Terms of Use, as well as the other website policies listed above, at regular intervals. 


The contents of this Website, such as text, graphics, images, animations, videos and/or any other information contained on this Website are for informational purposes only.

CLEVELAND METROPARKS permits you to view, use and download portions of this Website for your personal, informational, non-commercial purposes; provided that you leave all copyright, trademark and other proprietary notices intact. In addition, certain areas of the Website specifically allow users the option to download materials and tools (e.g. photos, videos, lesson plans, and educational documents) (“Downloadable Content”) intended for educational and training purposes. Provided you, (a) leave all copyright, trademark and other proprietary notices intact, (b) do not display or distribute the Downloadable Content on another Website without our prior written consent, and (c) do not sell, resell, or otherwise exploit the Downloadable Content for commercial purposes, you may reproduce, display, and distribute the Downloadable Content for training and educational purposes. However, for the portion of Downloadable Content available only to registered users, you may not reproduce, display, or distribute such Downloadable content without CLEVELAND METROPARKS prior written consent. Except as expressly provided in this paragraph, you may not reproduce, modify, display or distribute any text, graphics, images or other content on the Website, or the design and layout of the Website, without CLEVELAND METROPARKS ’s prior written consent.

By accessing the Website, you agree to abide by all security and safety measures established by CLEVELAND METROPARKS and its partners or service providers. CLEVELAND METROPARKS reserves the right, for any reason, at its sole discretion, to terminate, change, suspend, or discontinue any aspect of the Website at any time. CLEVELAND METROPARKS may also impose limits on certain features of the Website or restrict access to any part or all of the Website without notice or penalty.


Certain areas of the Website permit you to upload, post, email, or otherwise transmit content (collectively, “User Content”).

It is a violation of these Terms of Use for you to:

  • Use this Website for illegal purposes, in violation of any applicable laws or regulations or in violation of the rules of CLEVELAND METROPARKS or its service providers; 
  • copy, sell, resell, or exploit for commercial purposes any portion of this Website; use any robot, spider, or other automatic or manual process to monitor, data mine, or copy any Website pages, content, or user information, except as expressly permitted by CLEVELAND METROPARKS;
  • manipulate identifiers, use another’s id or password without authorization, or otherwise engage in any activities intended to impersonate or hide a user’s identity or contact information; transmit or distribute viruses or other malicious code; 
  • collect user names and contact information and/or send unsolicited commercial communications (spam); 
  • take any action that imposes an unreasonable or disproportionally large load on the Website’s infrastructure; 
  • post content or take any action on the Website that infringes or violates someone else's rights (whether protected by copyright, trademark, trade secret, right of publicity or other proprietary right) or otherwise violates the law;
  • transmit or distribute any user content that is unlawful, deceptive, false, stolen, threatening, abusive, harassing, obscene, pornographic, defamatory, racially or ethnically objectionable, or in violation of the personal privacy rights of another; or
  • assist or permit any persons in engaging in any of the activities described above.

Each user of this Website, including you, is responsible for (i) the user content that the user transmits to the Website, and the consequences of its use or submission; and (ii) ensuring that all User Content the user transmits to the Website is accurate, truthful, up-to-date, and complete.

CLEVELAND METROPARKS shall have the right, but not the obligation, to monitor user content and use of the Website to improve its performance, for legal and regulatory requirements, and to determine compliance with these Terms of Use and other applicable policies. CLEVELAND METROPARKS shall have the right, in its sole discretion, to refuse to post or to remove any user content on this Website that it believes to be in violation of these Terms of Use or which it finds otherwise objectionable without any advance notice or liability to you or any third party. If you believe that any user content on the Website infringes your intellectual property rights, please notify CLEVELAND METROPARKS at:


You agree to indemnify and hold CLEVELAND METROPARKS and its affiliates, officers, agents, partners, members and employees harmless from any claim, action, demand, loss, or damages (including reasonable attorneys’ fees) arising out of or related to your use of this Website, the content you post or transmit to the Website, your violation of the Terms of Use, or your violation of any law or rights of a third party. CLEVELAND METROPARKS reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with CLEVELAND METROPARKS in asserting any available defenses.


All trademarks, service marks and logos on this Website are the property of the CLEVELAND METROPARKS. CLEVELAND METROPARKS owns various trademarks, service marks and logos used on this Website, including without limitation, the CLEVELAND METROPARKS logo. Unauthorized use of any CLEVELAND METROPARKS (or of any third-party) trademark, service mark, or logo may violate CLEVELAND METROPARKS or a third party’s legal rights. You must obtain CLEVELAND METROPARKS’ written permission prior to using any trademark or service mark of CLEVELAND METROPARKS.

CLEVELAND METROPARKS and its licensors own all intellectual property rights in this Website, except as otherwise expressly indicated. This Website is protected by United States and international copyright laws.  Any unauthorized use of the Website or any content or materials appearing on or accessed through the Website may violate copyright laws, laws of privacy and publicity, and other laws and regulations.

By transmitting user content to CLEVELAND METROPARKS or this Website, you grant CLEVELAND METROPARKS a perpetual, irrevocable, worldwide, royalty-free, assignable, and sublicensable license to use, reproduce, store, modify, display, distribute, prepare derivative works based on, and transmit such content for any purpose, and you waive any and all moral rights and publicity rights in such content.


The Website is not directed towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only use the Websites under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If you are over the age of 18, you acknowledge that you are fully able and competent to comprehend, understand and enter into the terms, conditions, limitations, obligations, representations and warranties contained in these Terms of Use.


Your use of the Website confirms and acknowledges your agreement to be bound by and comply with any of CLEVELAND METROPARKS’ other polices and disclaimers governing the use of the Website that are posted on the Website or provided to you electronically or otherwise in writing. To obtain information about our privacy practices regarding your use of the Website, please see the Cleveland Metroparks Privacy Policy which is described above.



Some jurisdictions do not allow exclusions of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by law. In such cases, CLEVELAND METROPARKS’ liability will be limited to the fullest extent permitted by applicable law.


CLEVELAND METROPARKS may terminate or suspend your access to all or part of this Website immediately and without notice for any conduct that CLEVELAND METROPARKS, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of CLEVELAND METROPARKS or any third party. Upon termination, you must cease use of this Website and its content. CLEVELAND METROPARKS reserves the right to seek all remedies available at law and in equity for violations of these Terms of Use, including the right to block access to the Website from a particular Internet address.


As a convenience to users, this Website contains links to and embedded frames from sites operated by third parties (“Third-Party Sites”). Third-Party Sites are not under the control of CLEVELAND METROPARKS, and, as such, access to and use of such Third-Party Sites is at your own risk and subject to corresponding third-party, not CLEVELAND METROPARKS, terms of use and privacy policies. CLEVELAND METROPARKS is not responsible for, does not endorse, and hereby disclaims any and all content, advice, or services found, learned, available, or provided on such Third-Party Sites. We reserve the right to terminate a link to a Third-Party Site at any time. The fact that we provide a link to a Third-Party Site does not necessarily mean that we endorse, authorize or sponsor that Third-Party Site, nor that we are affiliated with the Third-Party Site.

Unless otherwise set forth in a written agreement between you and CLEVELAND METROPARKS, you must adhere to CLEVELAND METROPARKS ’s linking policy as follows: (i) the appearance, position and other attributes of the link may not be such as to damage or dilute the goodwill associated with CLEVELAND METROPARKS’s name or any CLEVELAND METROPARKS trademark or service mark; (ii) the appearance, position, and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with CLEVELAND METROPARKS; (iii) when selected by a user, the link must display the Website on full-screen and not within a “frame” on the linking Website; and (iv) CLEVELAND METROPARKS reserves the right to revoke its consent to the link at any time in its sole discretion.


Certain features of the Website provide you with the option of setting up an account for which you will receive a user ID and password. User IDs and passwords are confidential and proprietary. It is a violation of these Terms of Use for you to share your user ID or password, or to use your user ID and password for unauthorized purposes. You are solely responsible for any unauthorized use of your user ID and password.


CLEVELAND METROPARKS may preserve and disclose user content if expressly authorized by you or if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Use; (c) respond to claims that any user content violates the rights of third parties; or (d) protect the rights, property, or personal safety of CLEVELAND METROPARKS, users, or the public.


You agree that any claim or dispute relating to the CLEVELAND METROPARKS website or your use or reliance on this website shall be construed in accordance with the laws of the State of Ohio without regard to its conflict of laws provisions. The parties agree to exercise of personal jurisdiction by and exclusive venue in the local, state or federal courts located in Cuyahoga County, Ohio.


Although accessible by others, the Website is intended for access and use by U.S. residents only. The information provided on this Website is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. CLEVELAND METROPARKS makes no representation that the information in the Website is appropriate or available for use in other locations, and access to the Website from territories where the content of the Website or use of the services offered herein may be illegal is prohibited. Those who choose to access the Website from other locations do so on their own initiative and risk and are responsible for compliance with applicable local laws.


These Terms of Use, as modified from time to time and including any policies or disclaimers that are incorporated by reference, set forth the entire understanding and agreement between you and CLEVELAND METROPARKS with respect to the subject matter hereof. CLEVELAND METROPARKS failure to exercise any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is found by a court to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision and the other provisions of these Terms of Use will remain in full force and effect. 

If you have any questions about the Site or these Terms of Use, please e-mail us at


Last updated: 12/4/2015

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